08.30 Registration and Morning Coffee
09.00 Chair’s Opening Address
Simon Arundel
Compliance and Fraud Manager, Claims
Ecclesiastical, UK
DATA SHARING AND EFFECTIVE CLAIMS PROCESSING
09.10 Keynote Address
Public and Private Sector Working Together in
the Detection and Prevention of Fraud
- Insurance fraud: How big is the problem?
- The National Fraud Strategic Authority: What impact will it have?
- Data sharing between the public and private sectors: The National Fraud Reporting Centre
- The impact of inter-insurer cooperation in tackling fraud
- How should the industry clamp down on fraud while treating its customers fairly?
Nick Starling
Director of General Insurance and Health
Association of British Insurers, UK
09.50 Effective Claims Processing as the Most Important
Detection Point for Fraud
- The use of predictive technology in detecting fraudulent claims
- How to balance good customer care and detection of fraudulent cases
- The importance of detailed investigation
- Assessing how anti-fraud measures can be implemented in a growing online claims environment
- The crucial importance of determining whether a claim is fraudulent or not at notification stage
Simon Arundel
Compliance and Fraud Manager, Claims
Ecclesiastical, UK
10.30 Morning Coffee
TECHNOLOGY AND DIFFERENT TYPES OF FRAUD
10.50 Panel Discussion
How Big of a Threat is Insurance Fraud?: Assessing the Latest Trends
- Ensuring efficient claims management that can detect fraud in the bud
- Sharing data as the best means of detecting suspicious claims
- Working with suppliers for increased protection against fraud
- Discussing the role of predictive analytics
- How to ensure faster interception of new threats
This panel will consist of invited guests and speakers of the day
11.30 Employee Fraud: How Important is it and How
Can you Counter it?
- Looking at different types of fraud
- Assessing what motivates employees to defraud
- What are the best deterrence measures?
- What prevention/detection measures should you have in place?
- Establishing an anti-fraud culture in your company
John Armstrong
Head of Investigations, Group Financial Crime
Aviva, UK
12.10 Lunch
13.10 Fraud in Personal Injury Lines: A Growing Concern
- The connection between generous welfare systems and private insurance systems in Northern Europe
- Defining personal injury and different ways to misuse private insurance
- Cooperation with the other parties involved for deterring and detecting fraud early
Olli Kyrki
Head of Investigation, Nordic
If P&C Insurance Company Ltd, Finland
13.50 How to Maintain the High Quality of the Investigations Pursued, to Present Financial
Analyses and to Maintain Engaged Investigators
Gertrud Lehmann
- The need to ease the burden of administration and bureaucracy in order to achieve successful investigations
- How to secure an overall high quality of investigations
- How to easily present facts and figures to management
- Achieving the full cooperation of the personnel
- How to implement it all in one piece
Gertrud Lehmann
Vice President, Special Investigation Unit
Länsforsäkringar Insurance Group, Sweden
14.30 Intermediary Fraud: How Big of a Concern Should it Be?
- Putting into place the right controls
- Looking at the particular cases
- Assessing fraud risk in online applications against brokerrelated fraud
- What can ensure a more secure cooperation with your partners?
AnnKristine Wuopio-Mogestedt
General Claims Manager
Folksam Insurance Group, Sweden
15.10 Chair’s Closing Remarks and Close of Conference
15.20 Afternoon Tea